Frequently Asked Questions

Find answers from the categories below

Most Frequently Asked Questions

How can I sign up or log in?

To sign up or log in, simply enter your mobile phone number. After receiving the verification code, you will be logged into your account and can immediately start using Mahemeh Stay.

Is using Mahemeh Stay free?

Yes. All accommodations listed on Mahemeh Stay are offered free of charge.

How can I book an accommodation?

On the application's home page, you can browse the list of accommodations. By selecting an accommodation, you can view its details, facilities, and conditions. Then click the 'Book' button, choose your check-in and check-out dates, specify the number of guests, and submit your booking request.

When is my booking confirmed?

After submitting your booking request, the host has a limited time to approve or reject it. If the host approves your request, your reservation will be confirmed and the full accommodation details will become available to you.

What is the difference between private and shared accommodations?

In a private accommodation, the entire property is exclusively reserved for you and is not shared with anyone else. In a shared accommodation, some areas or facilities, such as the kitchen or bathroom, may be shared with other guests.

Guests

Are there any geographical restrictions for using Mahemeh Stay?

No. Mahemeh Stay is an international service, and users from all countries can benefit from its services.

How can I check the status of my booking?

You can view and track the status of all your booking requests in real time through the 'My Bookings' section of your profile.

What should I do if my booking request is rejected by the host?

You can simply choose another accommodation and submit a new booking request.

When will the exact accommodation details be shown?

After your booking is approved by the host, the host's contact information and the exact accommodation location will be available to you.

What should I do if the accommodation information does not match the actual conditions?

If you notice any discrepancies, please report the issue through the application's support section so it can be reviewed and resolved as quickly as possible.

Hosts

How can I register my accommodation?

After logging into the application, go to the 'Profile' section and select 'Register Accommodation'. Enter your accommodation details, including location, capacity, type, facilities, rules, and images, then submit them for review.

How long does it take for my accommodation to be approved?

After all accommodation information has been submitted, the Mahemeh Stay support team will review it within 24 hours. If approved, your accommodation will become active.

How can I manage booking requests?

You can view, approve, or reject all booking requests through the 'Booking Requests' section in your profile.

Can I edit my accommodation information?

Yes. By visiting the 'Accommodation Management' section, you can edit your accommodation information at any time. All changes will be applied after review and approval by the Mahemeh Stay team.

Can I temporarily deactivate my accommodation?

Yes. If needed, you can temporarily deactivate your accommodation through the Accommodation Management section and reactivate it whenever you wish.

About Mahemeh Stay

Is Mahemeh Stay available during holidays and special occasions?

Yes. Mahemeh Stay operates throughout the year, including holidays, peak travel periods, and special occasions, providing uninterrupted services.

Who can use Mahemeh Stay?

Anyone from anywhere in the world can use Mahemeh Stay. Registration and access to the platform's services are open to all users.

How can I contact the support team?

Open the 'Support' section within the application and contact the support team through online chat or by sending a message. The Mahemeh Stay support team will respond as quickly as possible.

Why should accommodation bookings only be made through the application?

Completing the booking process and communication between hosts and guests within the secure application environment ensures transparency and a safe user experience.